Mastercard launched a “Virtual C-Suite” comprising agentic AI applications designed to help small and medium-sized businesses automate finance, reporting and strategic decision-making tasks. The toolkit leverages large language models to provide real-time analytics, forecasting and executive-level insights tailored to each user’s transaction data.

Visa partnered with ServiceNow to integrate an AI-powered payment dispute platform that streamlines the entire lifecycle, from intake through documentation and resolution support. The system uses an internal large language model and historical dispute metrics to flag low-value cases, prioritize high-risk items and generate structured reports for human review.

Both card networks have invested heavily in agentic AI over the past two years to diversify revenue sources beyond transaction fees. By recruiting issuers and business clients for these AI tools, Visa and Mastercard aim to deepen customer engagement, reduce operational costs and establish recurring software licensing income.