NCR Voyix sees convenience retail shift from technology trials to operational execution
VYX•NCR Voyix says convenience retailers are shifting technology investments toward measurable operational returns, with modernization, unified systems, foodservice, AI and self-service among the priorities.
1. Focus shifts to execution
NCR Voyix’s NACS 2026 analysis identifies modernization as convenience retail’s biggest bottleneck and says retailers increasingly assess AI and self-service investments by outcomes such as labor efficiency, transaction speed and customer engagement. It also points to disconnected systems, foodservice complexity, changing consumer expectations and rising digital demand as challenges for retailers.
