NICE says AOK PLUS goes live on its CX AI platform - NICE News | RalliesNICE says AOK PLUS goes live on its CX AI platform
N
NICE• AOK PLUS goes live on NICE CX AI platform
- NICE said German health insurer AOK PLUS went live on its unified CX AI platform using Cognigy AI agents with CXone.
- The deployment supports more than 5 million annual member interactions, linking AI self-service with routing across 2,400 employees.
- AOK PLUS posted a call acceptance rate above 95% following the rollout.
- The project migrated more than 1,400 telephone numbers with zero downtime and was deployed on NICE’s EU Sovereign Cloud.
