Old National Wins 2026 Quavo Customer Confidence Award for Top Dispute Satisfaction
Old National Bancorp was named recipient of Quavo’s 2026 Customer Confidence Award for achieving the highest client dispute resolution satisfaction rate. The recognition underscores Old National’s operational efficiency in resolving disputes and supports its position as a $72 billion-asset bank serving the Midwest and Southeast.
1. Trust Award Recognition
Old National Bancorp was honored with the Customer Confidence Award at Quavo’s second annual Trust in Banking Awards for 2026, recognizing the bank’s top satisfaction rate in client dispute resolution management. Quavo, a leading AI-driven disputes technology partner, cited Old National’s excellence in fair dispute decisions and rapid fraud concern handling. Chief Operations Officer Jeff Newcom emphasized that the award reflects the bank’s commitment to protecting clients and delivering superior outcomes, reinforcing accountholder trust and loyalty.
2. Q4 Financial Performance
In the quarter ended December 31, 2025, Old National reported GAAP earnings per share of 0.55, falling short of consensus estimates of 0.59, and revenue of 698.6 million, below the expected 706.17 million. On an adjusted basis, EPS came in at 0.62, surpassing analyst projections. Revenue grew 40.9% year-over-year, driven primarily by recent acquisitions, signaling strong top-line momentum leading into 2026.
3. Asset Quality and Valuation Metrics
Old National’s net interest margin remained robust at 3.65% (FTE), reflecting efficient lending operations and sequential gains in returns. Nonaccrual loans rose to 1.07%, higher than regional peers and warranting close monitoring of credit trends. Valuation metrics include a trailing price-to-earnings ratio of 13.46 and an earnings yield of 7.43%, indicating that investors are pricing in solid return expectations while remaining cautious on asset quality risks.