PG&E Warns Customers After $301K Lost in 24,000 2025 Scam Reports
In 2025, PG&E received nearly 24,000 scam reports and customers lost about $301,000 in fraudulent payments, with an average loss of $590 per victim. Calls demanding immediate prepaid debit or Zelle payments remain common, and door-to-door imposters are rising, prompting PG&E to urge customers to verify with its 800 number.
1. High Scam Volume and Customer Losses
During 2025, PG&E logged almost 24,000 scam reports, with customers losing about $301,000 in fraudulent payments and an average loss of $590 per incident.
2. Predominant and Emerging Scam Tactics
Scammers most commonly threaten immediate disconnection and demand prepaid debit or Zelle payments, while more recent reports show imposters visiting homes to view utility bills.
3. PG&E’s Customer Verification Guidance
PG&E advises customers to hang up or close the door on suspicious contacts, never use prepaid cards, and verify representatives by calling its official 800 number.
4. Impact on Business Customers
Small and medium-sized business clients reported nearly 850 scam attempts in 2025, highlighting scammers’ focus on corporate accounts during peak business hours.