Progress survey finds professional services firms lose median USD 60,000 a year to client coordination inefficiencies - PRGS News | RalliesProgress survey finds professional services firms lose median USD 60,000 a year to client coordination inefficiencies
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PRGS• Survey finds client coordination inefficiencies are costing firms
- Progress survey found professional services firms lose a median USD 60,000 a year to nonbillable client coordination.
- Study of 355 firms showed nearly 20 hours a week spent chasing documents, signatures, clarifications, follow-ups, task tracking.
- At an average USD 65 hourly billing rate, fragmented workflows translated into roughly USD 60,000 in annual opportunity cost.
- Nearly 70% reported at least 10% of quarterly engagements delayed by missing information or workflow-related issues.
- Client experience ranked the top priority for nearly 60%, supporting demand for structured, secure, AI-enabled collaboration platforms.
