RingCentral Introduces Always-On AI, Wins 2026 Metrigy MetriStar Top Provider Award
RingCentral introduced Always-On AI capabilities for its customer engagement suite, enabling real-time AI-driven support and analytics. The company also secured the Metrigy MetriStar Top Provider recognition for AI-powered CCaaS and workforce engagement management for 2026, underscoring its leadership in AI communications.
1. Always-On AI Launch
RingCentral has rolled out Always-On AI within its customer engagement platform, providing continuous AI-driven features such as real-time sentiment analysis, automated response suggestions and interaction summarization to frontline agents. This enhancement aims to speed resolution times, improve customer satisfaction scores and reduce agent workload by leveraging generative AI models.
2. Metrigy MetriStar Recognition
The company earned the 2026 Metrigy MetriStar Top Provider accolade for its AI-powered Contact Center as a Service and workforce engagement management offerings. This industry honor reflects RingCentral's strong adoption rates, feature innovation and growing market share in enterprise communications solutions.