RingCentral Unveils Agentic Voice AI Orchestration Driving 61% Productivity, 58% Faster Workflows
RingCentral research found 97% of enterprises deploy AI and 86% have formal strategies, yet 40% paused or canceled initiatives due to integration hurdles and unclear ROI. RingCentral is shifting its platform to agentic voice AI orchestration, with deployments delivering 61% productivity gains, 58% faster workflows and 49% better customer experience.
1. Research Findings
RingCentral’s Agentic AI Trends 2026 report shows 97% of organizations use at least one AI tool and 86% have formal AI strategies, highlighting near-universal adoption across industries.
2. Fragmentation Challenges
Despite widespread deployment, 40% of companies have paused or canceled AI initiatives due to siloed architectures and unclear returns, underscoring the integration challenges that hinder coordinated AI workflows.
3. RingCentral's Solution
RingCentral aims to address this fragmentation with its agentic voice AI platform, orchestrating AI agents across channels to deliver system-level automation; early deployments report 61% productivity increases, 58% faster workflows and 49% improved customer experience.