Ryde Group Ltd has appointed James Tan as Chief Product Officer, charging him with end-to-end product strategy and platform optimization. Tan’s promotion capitalizes on his deep familiarity with Ryde’s technology platform and leadership of cross-functional teams across engineering, operations, customer experience, marketing and business development.

During his eight-year tenure at Ryde, Tan drove more than 70% growth in Ryde+ subscriptions within three months by enhancing user engagement, subscription optimization and overall platform experience. His track record of delivering measurable marketplace performance improvements underpins his new role.

Over the next 12 months, Tan will oversee initiatives including automated driver job matching set to launch in Q4 2026, machine learning-driven marketplace optimization, enhanced driver operational tools, targeted rider personalization features and expanded analytics capabilities to boost efficiency, retention and engagement.

Ryde’s 0% commission, driver-first model aims for superior driver retention and supply stability. Tan’s appointment reinforces the company’s commitment to this sustainable growth strategy by continuously investing in platform innovation and operational excellence.