Salesforce Agentforce index shows AI agent deployments more than double year over year - CRM News | RalliesSalesforce Agentforce index shows AI agent deployments more than double year over year
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CRM• Agentic Enterprise Index shows rapid growth in Agentforce usage
- Salesforce published its 2026 Agentic Enterprise Index, tracking Agentforce usage from February 2025 to April 2026 across industries.
- Average activated agents per organization rose nearly 3x; average time from agent creation to use fell 53% to about 2 days.
- Agentic Work Unit output rose at a 15% compound monthly growth rate; retail accounted for 22% of monthly output with 18x growth.
- Regulated sectors led on sophistication; public sector output grew 227x, financial services represented 10% of output with 13x growth.
- Retailers using agents during holiday shopping posted 4x higher online sales growth, with 8% year-over-year sales gains versus 2% without agents.
