Salesforce and Cint Launch AI Slackbot, Enterprise Search Integration
CRM•Salesforce and Cint expanded their partnership to integrate AI-powered support capabilities into Slack, including Enterprise Search, an AI Slackbot and CSM Canvas. The solution is designed to streamline customer support and go-to-market workflows by reducing platform switching and enabling intelligent automation.
1. Partnership Details
Salesforce has deepened its collaboration with Cint to deliver next-generation AI-driven support tools directly within Slack. The expanded agreement focuses on embedding Cint’s capabilities into Salesforce’s ecosystem to enhance real-time assistance.
2. Core AI Features
Key elements include an Enterprise Search function to surface critical customer data, an AI-powered Slackbot for instant query resolution, and a CSM Canvas module that centralizes case management workflows. These features leverage natural language processing to automate routine tasks.
3. Operational Benefits
By reducing the need to switch between multiple systems, the integration aims to accelerate response times and improve agent productivity. Intelligent automation will handle repetitive support and go-to-market activities, potentially lowering operational costs and driving higher user engagement.
