Salesforce report finds AI agents deliver ROI in about eight months
CRM•A Salesforce analysis surveying 2,025 decision-makers across 20 countries found organizations with AI agents in production reached ROI in about eight months on average. Data problems caused agent errors at 63% of organizations.
1. ROI and deployment challenges
Salesforce's October 27 analysis found organizations with AI agents in production reached ROI in about eight months on average, with focused deployments delivering the fastest returns. Organizations with above-average governance reached ROI in 9.3 months, compared with 7.2 months for those with below-average governance. Data problems caused agent errors at 63% of organizations; among those, 79% also faced data connectivity issues.
2. Training and reskilling
Of the 43% of organizations that stalled or scaled back AI initiatives, 39% regretted not budgeting upfront for training and reskilling.
