Salesforce study shows AI agents reach meaningful ROI in about 8 months on average
CRM•Study findings on AI agent ROI
Salesforce survey of 2,025 enterprise AI decision-makers found early AI agent launches did not translate into the fastest meaningful ROI.
Meaningful ROI averaged about eight months among companies running agents in production, with 53% employee adoption.
Customer satisfaction rose 29% on average for deployers, based on self-reported outcomes in the survey.
Professional and Business Services reached meaningful ROI fastest at 6.5 months despite slower adoption; High Tech took 10.1 months.
Clean accessible data, tight agent scope, and pre-set human escalation paths emerged as the strongest predictors of ROI speed.
