SBC Medical Names AI Veteran as CTO to Drive Scalable Infrastructure
Effective March 1, 2026, SBC Medical appointed Sheng-FU Hsiao as CTO to build an AI-driven management infrastructure spanning 283 global locations and leveraging 6.63 million annual patient visits. In prior roles, he reduced labor requirements by 31% and cut response times by 30% through large-scale AI automation.
1. Appointment of Sheng-FU Hsiao as CTO
Effective March 1, 2026, SBC Medical appointed Sheng-FU Hsiao as Chief Technology Officer to lead its 2026 management strategy of integrating AI and digital transformation. This leadership addition strengthens the executive team tasked with shifting from labor-intensive operations to an automated management infrastructure.
2. AI-Driven Infrastructure Strategy
SBC Medical plans to deploy a next-generation operating system—termed the Automated Management Infrastructure—across 283 global clinic locations. The system will convert clinical, customer, and management data from 6.63 million annual patient visits into strategic AI assets, optimizing operations from decision support to execution.
3. Hsiao’s Prior AI Automation Achievements
Hsiao brings over eight years of CTO experience in AI-focused firms and pre-IPO companies. His previous automation projects cut labor needs by approximately 31% (about 50 personnel) and improved inquiry response times by 30% through AI call centers and modernized legacy systems.
4. Key AI Transformation Initiatives
Key initiatives include autonomous back-office operations, 24/7 AI call centers with 30% faster responses, and shortened lead times for core system updates. The company will also develop an AI concierge for patient support, deploy microservices architectures, and prepare the platform for expansion into the U.S. and Southeast Asia.