ServiceNow, Leidos expand partnership to deploy ServiceNow AI Platform across enterprise - NOW News | RalliesServiceNow, Leidos expand partnership to deploy ServiceNow AI Platform across enterprise
N
NOW• ServiceNow and Leidos expand enterprise deployment
- ServiceNow expanded a more than 10-year collaboration with Leidos to deploy the ServiceNow AI Platform across Leidos’ enterprise.
- Rollout targets autonomous IT, HR, and shared-services workflows for about 50,000 employees, operating across FedRAMP environments.
- Leidos projects more than USD 3 million in annual savings from AI help desk automation, cutting Level 1 resolution from days to minutes.
- The program targets up to 60% autonomous IT ticket resolution, potentially eliminating about 80,000 tickets a year.
- Leidos will use AI Control Tower to govern AI agents, aiming to keep actions compliant, auditable, and aligned with security requirements.
•
