ServiceNow report shows CIO AI investment rises 111% in 2026
NOW•A ServiceNow report found AI investment rose 111% from 2025 to 2026 among 285 IT executives at organizations with $11 billion in revenue. Spending is set to rise another 81% next year, though only 5% of CIOs have re-architected work for autonomous execution.
1. AI investment grows
The report found that AI investment among 285 IT executives at organizations with $11 billion in revenue rose 111% from 2025 to 2026. Spending is set to rise another 81% next year.
2. Readiness and returns
More than 90% of CIOs are piloting or implementing agentic AI, but only 5% have re-architected work for autonomous execution. Data quality was the top constraint, cited by 74%, while 62% cited governance and misinformation risk. Pacesetter organizations reported 184% return on investment from AI today, compared with 141% overall, and project 218% in two years.
