ServiceNow says India enterprise AI investment jumps 119% in 2026 study
NOW•Governance and deployment remain uneven
Only 22% of Indian enterprises have AI testing, auditing and risk assessment in place, and the governance score stands at 55/100.
Deployment outpaces autonomy: 54% are using AI agents, while 11% have moved to autonomous workflows.
Legacy infrastructure still a constraint
Fragmented infrastructure persists: 18% report replacing legacy silos with an integrated platform, and AI-enabled workflows scored 41/100.
India enterprise AI investment rises sharply
ServiceNow says India’s enterprise AI investment rose 119% in one year, above the 110% global average.
AI spend reached 16.6% of average IT budgets and is projected to rise to 21.3% by 2027.
