SoundHound AI Boosts Qualitas Call Handling 150% to 100,000 Monthly, Covers up to 80% Claims
Qualitas expanded its SoundHound AI agentic platform to 100,000 monthly calls, a 150% jump, enhancing end-to-end claims resolution in Mexico. The AI now handles over 74% of roadside assistance, more than 75% of broken glass claims and captures policy numbers in over 80% of interactions, reducing human escalations.
1. Expanded AI Deployment with Qualitas
SoundHound AI upgraded its conversational platform to an agentic AI model for Quálitas, a major Mexican auto insurer. Initially deployed in 2022 for high-volume customer inquiries, this expansion enhances natural language interactions and advanced reasoning to support more complex claims processes.
2. Surge in Call Volume and Handling Metrics
The agentic AI now processes an average of 100,000 customer calls per month, representing a 150% increase since its initial rollout. It manages more than 74% of roadside assistance requests, over 75% of broken glass claims, and captures policy numbers in more than 80% of interactions.
3. Operational Efficiency and Reduced Escalations
By handling routine inquiries end-to-end, the AI platform minimizes human escalations and accelerates claims resolution. Qualitas’ human agents can now focus on complex, high-value cases, potentially lowering operational costs and improving customer satisfaction.