On April 9, 2026, SoundHound AI entered an exclusive partnership with Associated Carrier Group, granting first-and-only rights to offer its agentic AI platform to ACG’s Tier 2 and Tier 3 mobile network operators. The agreement covers deployment across more than 50 operators serving highly competitive, cost-sensitive markets.

SoundHound’s agentic AI platform combines generative AI, multi-agent orchestration, deterministic workflows, and human-in-the-loop features to manage complex, multi-step interactions across voice and digital channels. Its Agentic+ approach and best-in-class automatic speech recognition allow customers to speak naturally, bypassing rigid IVR menus.

By automating routine and repetitive inquiries, the platform reduces call volumes and average handle times, freeing human agents to focus on higher-value tasks. Operators can expect lower operational expenses, faster first-call resolutions and improved satisfaction for both subscribers and support teams.

This partnership broadens SoundHound’s addressable market within the telecommunications sector, potentially driving new recurring subscription revenue and accelerating adoption of its next-generation AI solutions. A successful rollout with ACG members could set the stage for similar agreements with major carriers.