Spectrum and RingCentral Launch AI-Driven UCX Contact Center with RingCX, ACE
Spectrum Business and RingCentral have expanded their partnership to deliver UCX with RingCentral, integrating RingCX and ACE over Spectrum's network to enhance customer interactions with AI-powered analytics and omnichannel support. Mid-market and enterprise clients will gain end-to-end visibility across service performance and sales execution, driving faster resolution and smarter decision-making.
1. Partnership Expansion and UCX with RingCentral
Spectrum Business and RingCentral have expanded their collaboration to launch UCX with RingCentral, integrating RingCX and AI Conversation Expert (ACE) over Spectrum’s network. This unified solution combines communications, contact center and AI capabilities to streamline workflows and enhance customer engagement for mid-market and enterprise clients.
2. RingCX Omnichannel Contact Center
RingCX offers an AI-first omnichannel contact center that unites voice, video and over 20 digital channels into a single cloud workspace. Integrated AI Quality Management automatically scores all interactions for sentiment and analytics, providing real-time visibility into service quality and compliance without manual reviews.
3. AI Conversation Expert (ACE) Capabilities
ACE transcribes and analyzes every sales call and meeting to deliver deep revenue intelligence, identifying deal risks, competitor mentions and winning behaviors. By syncing insights to CRM systems and automating coaching, ACE aims to increase win rates and drive predictable revenue growth across organizations.
4. Rollout and Customer Impact
UCX with RingCentral will be available nationwide to Spectrum Business customers in late March, supported by expert onboarding and 24/7 local network support. Mid-market and large enterprises can leverage the solution to gain end-to-end visibility from first contact to revenue realization, accelerating resolutions and smarter decision-making.