Synchrony Names Carol Juel Digital Platform CEO, Taps CTO for AI Agenda
SYF•Synchrony named Carol Juel EVP and CEO of its Digital platform to drive innovation for partners Amazon, PayPal, Venmo and Verizon, succeeding Bart Schaller after 35 years. It promoted Florin Arghirescu to EVP and CTO to lead its AI agenda and appointed DJ Casto EVP, Chief People & Operations Officer.
1. Digital Platform Leadership Change
Synchrony appointed Carol Juel as EVP and CEO of its Digital platform, succeeding Bart Schaller who retires after a 35-year tenure. Juel will oversee digital innovation, customer experience and consumer financing capabilities for key partners including Amazon, PayPal, Venmo and Verizon.
2. Technology and AI Strategy
Florin Arghirescu was promoted to EVP and Chief Technology Officer, responsible for enterprise technology strategy, engineering and platform capabilities. He will lead the company’s AI agenda, leveraging his 25 years of experience in technology and product development.
3. People and Operational Oversight
DJ Casto expands his role to EVP, Chief People & Operations Officer, retaining HR leadership while adding servicing, collections and customer care. His focus will be on operational excellence and enhancing customer experience across Synchrony’s service functions.
