T-Mobile launches SuperBroadband with 5G and Starlink backup, 99.99% uptime guarantee
T-Mobile launched SuperBroadband, a business internet service combining its 5G network with SpaceX’s Starlink satellite backup to deliver coverage in every U.S. ZIP code. Delivered under a single contract with Ericsson-powered routers and a financially backed 99.99% uptime guarantee, SuperBroadband targets enterprises across remote and multi-site operations.
1. Launch Details
On April 28, T-Mobile introduced SuperBroadband, a fully managed business internet service that pairs its existing 5G network with Starlink’s low-Earth-orbit satellite system. This dual-path design ensures continuous connectivity in every U.S. ZIP code, targeting companies operating in remote locations and across multiple sites.
2. Service Features
SuperBroadband is offered under a single contract and consolidated billing, with a financially backed 99.99% uptime guarantee in areas covered by both 5G and Starlink. The service aims to mitigate downtime losses that can exceed $100,000 per hour by automatically switching between networks during outages.
3. Technology Partners
The solution uses Ericsson Cradlepoint routers and outdoor adapters managed via Ericsson’s NetCloud Manager platform, with plans to add Inseego equipment. Installation and field services are handled by Acuative, while customers monitor deployments through T-Mobile’s T-Platform portal.
4. Market Impact
Early adopters span hospitality, retail, healthcare and oil and gas sectors, where connectivity challenges are common in remote environments. SuperBroadband builds on T-Mobile’s broader enterprise push and deepens its partnership with SpaceX, following the carrier’s satellite-to-cell offerings.