Taco Bell Rolls Out Omilia Voice AI to 890 Drive-Thrus, Boosting Employee Retention
YUM•Yum Brands has deployed Omilia’s voice AI at over 890 Taco Bell drive-thru locations across 38 states, automating order-taking with noise filtering and sub-second latency. Data shows AI-driven drive-thru transactions match or exceed traditional speeds while restaurants report higher employee retention at AI-equipped sites.
1. Expansion of Voice AI
Taco Bell has expanded its partnership with Omilia, installing voice AI order-taking at more than 890 drive-thru lanes in 38 states, building on initial 2024 rollouts. The deployment continues under Yum Brands’ Byte by Yum platform to standardize digital ordering capabilities.
2. Technology Capabilities and Performance
Omilia’s platform offers noise filtering, sub-second latency and real-time menu adaptation for each location, ensuring accurate and rapid order capture. Internal data indicates AI-driven transactions are on par with or faster than human order-takers.
3. Impact on Workforce and Strategy
Locations using voice AI report higher employee retention, as team members can focus on in-restaurant tasks and customer interaction. The expansion aligns with Yum Brands’ long-term digital strategy to integrate multiple AI and tech partners across its restaurant portfolio.
