Teladoc Health has unveiled significant upgrades to its flagship virtual urgent care offering, now branded Enhanced 24/7 Care. The improvements, powered by the company’s Prism care delivery platform, expand the range of treatable conditions to include back and joint pain, hair loss, sleep disorders and optimized medication management for hypertension, diabetes, asthma and COPD. In real time, care providers can access a patient’s prescription benefits—coverages, copay levels and formulary alternatives—enabling more affordable and adherent medication choices. By integrating claims and Health Information Exchange data, clinicians can also identify preventive care gaps during visits and directly initiate referrals for breast, colorectal and cervical cancer screenings within the same encounter.

Early metrics underline the enhancements’ potential to drive both clinical outcomes and cost savings. More than 95% of member concerns are resolved in a single Enhanced 24/7 Care visit, a rate that minimizes unnecessary follow-up appointments, emergency room visits and specialist referrals. Additionally, 70% of patients who received preventive care recommendations agreed to act on them before the end of the consultation. With over 100 million Americans now eligible for at least one Teladoc Health service through employer or health plan sponsorship, the company leverages two decades of virtual care expertise to strengthen care continuity, reduce avoidable utilization and demonstrate measurable return on investment for corporate and payer clients.