Telecom operators shift to unified, AI-driven operating models, ISG says
III•Two 2026 research reports published by ISG say telecom operators are adopting integrated, AI-centered operating models as cost pressures increase demand for automated processes and reusable foundations for closed-loop operations.
1. AI-centered operations
Telecom operators are adopting integrated, AI-centered operating models, according to two 2026 research reports published by ISG. The reports say cost pressures are driving demand for providers that redesign and automate processes to deliver measurable service, cost and revenue benefits.
2. Automation and architecture
AI is shifting from task-level automation toward coordinated, governed autonomy to support faster repairs and service resilience. Operators are embracing open, standardized architectures and reusable automation foundations for repeated deployment of closed-loop operations in production, while retaining flexibility for local networks and regulations.
