Telefónica extends strategic technology partnership with Meliá Hotels to support 250 hotels in 40 countries
TEF•AI support for service desk operations
Telefónica will expand managed Service Desk services using AI to raise automation and speed incident resolution.
Meliá handles about 240,000 IT requests a year, with over 70% automated, supported by more than 12,000 AI-assisted monthly conversations.
Telefónica and Meliá renew technology alliance
Meliá Hotels International renewed its strategic alliance with Telefónica to accelerate a global technology model centered on AI and cybersecurity.
The deal supports more than 250 hotels across 40 countries, targeting a standardized, secure digital environment across the group.
