TELUS Digital Teams With ElevenLabs to Deploy Voice AI, Cutting Onboarding Time 20%
TU•TELUS Digital became a preferred implementation partner for ElevenLabs’ ElevenAgents voice AI, integrating across major CRM and telephony platforms like Genesys, Twilio and Salesforce with ongoing managed services. Proprietary simulations (90,000+) cut agent onboarding 20% and halved 30-day customer cancellations while delivering an 8.5/10 satisfaction score.
1. Partnership and Implementation
TELUS Digital has been named a preferred partner for ElevenLabs’ ElevenAgents voice AI platform, taking lead on implementation, integration and governance across major CRM and telephony platforms including Genesys, Twilio and Salesforce. Under the agreement, enterprises contract directly with ElevenLabs and leverage TELUS Digital’s 900+ AI engineers and managed services to deploy and operate voice AI at scale.
2. Platform Capabilities
ElevenAgents delivers natural-sounding speech in more than 70 languages, handling routine interactions and executing real-time actions such as account updates and call routing for complex cases. The platform integrates with systems like Amazon Connect, Zendesk and Salesforce, enabling AI agents to resolve common requests and escalate sensitive issues to human teams with transparency.
3. Early Results and Customer Impact
TELUS Digital’s proprietary Fuel iX™ simulations have run over 90,000 sessions, reducing agent onboarding time by 20% and showing early signs of lower turnover. A proof-of-concept for TELUS home internet customers halved 30-day cancellation rates and achieved an 8.5/10 satisfaction score on welcome calls, validating scalable voice AI benefits.
