TTEC Digital Earns NiCE Platinum Status, Boosts AI-Powered CX Outcomes
TTEC•TTEC Digital achieved Platinum Partner status in the NiCE 360 VISION Partner Program, the highest tier recognizing its strategic alignment with agentic AI and robust delivery of CXone-powered solutions. The firm’s 100+ certified consultants will drive measurable cloud migration cost savings, NPS improvements and reductions in agent-assisted calls.
1. Platinum Partner Status Awarded
TTEC Digital has been designated a Platinum Partner in the NiCE 360 VISION Partner Program, the highest tier within the NiCE ecosystem. This status underscores TTEC Digital’s market leadership, strong alignment with agentic AI strategies and proven track record of delivery excellence across CXone deployments.
2. Client Outcomes and Efficiencies
Through the partnership, clients in health care, financial services, retail, technology and public sector will realize measurable annual cloud contact center migration savings, improved project ROI on CX transformations, higher Net Promoter Scores from AI-powered contact center modernization and reductions in agent-assisted calls via generative AI solutions.
3. Growth of NiCE AI Specialization Program
With more than 100 certified consultants in its NiCE Cognigy practice, TTEC Digital has emerged as a premier strategic partner and was selected as a launch partner for the upcoming NiCE AI Specialization Program, further validating its technical expertise and commitment to advancing AI-driven customer experience innovation.
