TTEC Earns Certification in 15 Countries, Including First-Time Award in South Africa
TTEC secured Great Place to Work Certification in 15 countries, with South Africa recognized for the first time, reflecting the company’s expanding operations. The recognition is based on confidential employee feedback across benchmarks such as trust, leadership credibility, workplace fairness, pride and camaraderie from the annual Trust Index survey.
1. Global Certification Achievement
TTEC earned Great Place to Work Certification in 15 countries, including Australia, Brazil, Canada, the United Kingdom and the United States, with South Africa recognized for the first time. This milestone underscores TTEC’s growing global footprint and high levels of employee satisfaction across diverse regions.
2. Certification Criteria and Employee Feedback
The certification is awarded based entirely on confidential employee feedback collected through the annual Trust Index survey. Respondents evaluate aspects of daily work life such as trust in leadership, fairness, pride in their roles, and camaraderie among colleagues.
3. Culture Strategy and Development Initiatives
TTEC’s culture strategy emphasizes meaningful career pathways, frontline leadership development and AI-enabled tools and training to enhance performance and professional growth. Targeted learning programs and ongoing listening efforts aim to strengthen engagement and retention across its workforce.
4. Positioning in the Talent Market
In a competitive, AI-driven customer experience landscape, this certification across diverse markets reinforces TTEC’s ability to attract and retain high-performing teams grounded in trust, inclusion and opportunity, bolstering its service delivery capabilities.