TTEC Government Solutions wins 1-year USD 21 million IRS contact center modernization contract
TTEC•IRS contract modernizes contact center infrastructure
- TTEC’s public sector unit, TTEC Government Solutions, won a one-year USD 21 million IRS contract to modernize contact center infrastructure.
- Prime contractor role covers operation, sustainment, and modernization of the IRS contact center IT environment.
- TTEC Digital will support delivery of enterprise contact center software, including routing, workforce optimization, analytics, reporting.
- Scope includes AI upgrades tied to the IRS Taxpayer 360 initiative, aiming to improve self-service and agent context without full replacement.
