Unigarant selects eGain AI Knowledge Hub to modernize knowledge management, support AI strategy
EGAN•Unigarant selects eGain AI Knowledge Hub
Unigarant selected eGain AI Knowledge Hub to modernize enterprise knowledge management, supporting its broader enterprise AI strategy.
- Rollout targets faster, more consistent customer service across phone, email, WhatsApp, live chat, mail, and self-service channels.
- The platform is expected to underpin AI-driven enterprise search, guided knowledge, and real-time contextual answers for advisers and claims handlers.
- Knowledge access will expand to brokers via an extranet and policyholders via ANWB’s self-service portal.
