Unisys white paper finds 44% of organizations use selective service integration model
UIS•Service integrator role is moving in-house
Service integrator control is moving in-house, with 52% retaining the role internally.
The report tied the trend to cloud tooling, automation, and AI, citing lower integration overhead, improved risk management, and faster operational change.
White paper says selective integration is becoming more common
Unisys-backed white paper flagged a shift toward selective service integration in IT service management across multi-supplier ecosystems.
Survey of more than 5,000 SIAM professionals found 44% apply integration only to specific domains, suppliers, or processes.
Only 6% reported fully integrated SIAM across all services; 12% use a fully outsourced SIAM provider model.
