U.S. enterprises seek AI-enabled Workday services, ISG says
III•U.S. enterprises are prioritizing AI adoption and measurable business improvements from Workday providers, ISG's 2026 Workday Ecosystem report finds. Organizations are also prioritizing platform consolidation, AI governance and support for change management and user adoption.
1. Enterprise priorities
ISG's 2026 Workday Ecosystem report finds that U.S. enterprises are prioritizing AI adoption and measurable business improvements from Workday providers. Organizations are seeking to reduce technology complexity and build a consistent data foundation, while larger enterprises expand existing Workday deployments and midmarket adoption grows through streamlined implementations and preconfigured solutions. Providers face rising expectations for change management, user adoption support and measurable results beyond implementation; poor data quality and integration complexity threaten adoption.
