Salesforce wins VA contract for veteran care modernization
Salesforce won a $1.6 billion, three-year Agentic Enterprise License Agreement from the US Department of Veterans Affairs via its distribution network.
The VA plans to use Salesforce Missionforce to modernize veteran care delivery, expand AI-driven support, connect staff collaboration, and integrate data across legacy systems.
Deployment targets include 24/7 virtual contact center triage, faster scheduling, and reduced administrative workload for VA employees.
CRM•
