UK specialist bank Vanquis has selected Freshworks' AI-powered Freshservice platform to consolidate service management, asset visibility and workflow automation as part of its flagship Gateway transformation nearing completion. Freshservice's AI capabilities promise faster incident resolution, automated workflows and improved governance to support Vanquis' scalable, digital-first operations.
Vanquis, a leading UK specialist bank, has chosen Freshworks' Freshservice platform to support the final phase of its multi–year Gateway IT modernization programme. This decision aims to simplify the bank’s technology stack by unifying service operations, asset tracking and workflow management on a single, AI-powered platform.
Freshservice integrates IT Service Management, IT Asset Management and workflow automation with a native AI layer that accelerates issue triage, automates repetitive tasks and provides real-time insights. The platform’s ease of use and rapid deployment are designed to deliver immediate operational efficiencies and reduce legacy system complexity.
Securing Vanquis as a client strengthens Freshworks' presence in the financial services sector and demonstrates the scalability of its AI-powered ServiceOps solution. For Vanquis, the deployment is expected to improve incident resolution times, enhance colleague experience and establish a robust governance framework for future growth.
