Verizon Communications announced that customers impacted by the widespread service outage on Wednesday can claim a $20 credit on their next monthly bill by logging into their Verizon account. The company resolved the outage by 10:15 p.m. ET Wednesday after receiving more than 2 million reports on DownDetector. Verizon noted that $20 typically covers several days of a standard cell-phone plan and that customers will receive a text notification once the credit is applied. Business customers will be contacted directly about their credits. As of the end of October, Verizon served 146.1 million retail wireless lines, underscoring the potential scale of claims, though the company has not provided a deadline for redemption or an estimate of total expected claims.

Verizon and Frontier Communications have received all required approvals to close their fiber-network transaction on January 20, 2026. Upon closing, Verizon’s fiber footprint will expand to nearly 30 million passings across 31 states and Washington, D.C., integrating Frontier’s pure-play fiber network with Verizon’s 5G mobile services. CEO Dan Schulman said the deal accelerates Verizon’s national convergence strategy by unlocking cross-sell opportunities and enabling new bundled offerings for home internet and mobility. Verizon, which generated $134.8 billion in revenue in 2024, will delist Frontier’s common stock from Nasdaq on January 16, 2026, following the transaction’s completion.