Wheels Up Nets 14-Day Zero Cancellation Streak, Taps PGA Star Ben Griffin
Wheels Up named PGA Tour standout Ben Griffin as a brand ambassador, leveraging its hybrid private-commercial Delta partnership to cater to elite travel demands. Separately, the company set a record with 14 consecutive days of zero flight cancellations to start 2026 and maintained a 99% on-time completion rate, underscoring operational improvements.
1. Wheels Up Appoints PGA Tour Pro Ben Griffin as Brand Ambassador
Wheels Up Experience Inc. today announced the addition of PGA Tour standout Ben Griffin to its Brand Ambassador community. Griffin, who earned his first Tour card in 2023, tallied three tournament victories and 17 top-25 finishes in 2025, rising to World Golf Ranking No. 8 and securing a spot on the 2025 U.S. Ryder Cup team. In selecting Wheels Up, Griffin cited the company’s customer-centric membership programs, modernized fleet of King Airs, Citation Xs and Pilatus PCs, and the hybrid travel model enabled by its strategic partnership with Delta Air Lines. This partnership allows customers like Griffin to blend private and commercial flights seamlessly in a single account, optimizing itinerary flexibility. CEO George Mattson noted that Griffin’s demanding schedule and family commitments exemplify the profiles of the company’s target members, underscoring Wheels Up’s focus on delivering tailored, on-demand travel solutions.
2. Wheels Up Achieves Unprecedented Operational Reliability
On January 20, Wheels Up reported a record-breaking streak of 14 consecutive days at the start of 2026 with zero flight cancellations, surpassing its previous best run. The company also recorded six perfect completion days during the December holiday peak, when most competitors faced delays. Across this period, Wheels Up fulfilled 99% of flights without extended delays of three hours or more—the lowest delay rate in company history. COO David Holtz attributed the performance to disciplined execution in flight operations, maintenance and real-time decision-making, noting that more than 1,000 flights were operated without interruption. Mattson stated that these results validate the ongoing fleet transformation and the customer-centric model, reinforcing Wheels Up’s value proposition as it pursues sustainable growth.