Willis Towers Watson Crisis Unit Logs 37% Threat Increase and 10% Client Growth in 2025
Incidents involving threats to individuals or client assets accounted for 37% of all reports to Alert:24 in 2025, while political repatriations made up 19%, underscoring heightened demand for crisis management. WTW’s Alert:24 service saw a 10% year-over-year increase in clients assisted through November 2025, driven by rising geopolitical volatility.
1. Overview of 2025 Incident Trends
In 2025, Alert:24 reported that threats to individuals or client assets comprised 37% of all incident notifications, while political repatriations accounted for 19%, reflecting an evolving global risk landscape marked by geopolitical volatility and social unrest.
2. Threat Frequency and Client Growth
WTW’s Alert:24 saw a 10% increase in clients assisted in the first eleven months of 2025 compared with the same period in 2024, with overall incident volumes stable except for a notable June rise following the Iran-Israel conflict.
3. Regional Distribution of Notifications
Sub-Saharan Africa recorded over a quarter of all notifications for the third straight year, nearly half of which occurred in the DRC; North America followed closely, while Latin America, Europe and Asia Pacific logged fewer incidents.
4. Business Implications for WTW
Sustained demand for threat intelligence, situational advice and political evacuation support highlights growth opportunities for WTW’s risk advisory services and reinforces the value of its organizational resilience offerings.