WTW Study: Automation Share to Rise from 14% to 31%, EX Leaders Achieve 23% Profit
WTW•WTW’s 2026 global study finds 59% of employers expect AI to overhaul employee experience within three years, while automation’s share jumps from 14% to 31%. Organizations sustaining high-impact employee experience saw 23% profit gains and 8% revenue growth, with 91% of employees strongly aligned to company objectives.
1. AI Adoption and Automation Trends
WTW’s 2026 Employee Experience Global Market Study reveals 59% of employers expect AI to reshape how employee experience is managed within three years, rising to 89% over a decade, while automation’s share of work is projected to climb from 14% today to 31% in the next three years.
2. High Impact Employee Experience Framework
WTW advises shifting from measuring employee engagement to employee impact, outlining four enabling conditions—clarity, confidence, capability and connection—that equip workforces to adapt effectively and build trust as roles evolve alongside technology.
3. Business Outcomes for EX Leaders
Organizations consistently prioritizing High Impact Employee Experience (34% of employers) experienced 23% profit increases and 8% one-year revenue growth, with 91% of employees strongly aligned with company goals and 87% recommending their workplace.
