Yelp integrates OpenAI GPT-Live-1 voice model into Yelp Host, Hatch platforms - YELP News | RalliesYelp integrates OpenAI GPT-Live-1 voice model into Yelp Host, Hatch platforms
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YELP• Yelp expands AI voice handling across Host and Hatch
- Yelp integrated OpenAI’s GPT-Live-1 voice model into Yelp Host for restaurants, expanding its AI call-handling capabilities.
- Hatch, Yelp’s AI communications platform for service businesses, also deployed GPT-Live-1 to support real-time voice interactions.
- GPT-Live-1’s full-duplex design supports interruptions, overlapping speech, background noise handling, tone detection, multilingual responses.
- Yelp Host has handled more than 1 million restaurant calls since its October 2025 launch; testing showed improved call handling, fewer transfers.
- Hatch manages tens of millions of leads across channels, representing billions of dollars of value attributed to customers annually.
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