Zoom Debuts ZoomMate AI Work Surface Automating Tasks Across Salesforce, Jira, Slack, ServiceNow
ZM•Zoom Communications today launched ZoomMate, an agentic AI work surface that links live conversational context with AI-driven search, automated execution, and deliverable creation across Salesforce, Jira, Slack, and ServiceNow. It automates follow-up actions like event scheduling and record updates, and generates presentations, documents, and reports directly from meeting discussions.
1. Product Launch
On June 1, 2026, Zoom Communications released ZoomMate as a generally available agentic AI work surface designed to move live conversational context into completed work. Built on the company’s system of action vision, ZoomMate operates within Zoom Meetings, Phone, and Chat to preserve context across discussions and workflows.
2. Core Capabilities
ZoomMate’s three capability layers include Agentic Search, which indexes enterprise data in Salesforce, ServiceNow, Workday, and collaboration platforms for relevant content; Orchestrate, which proactively schedules events, updates records, and routes requests; and Complete, which automatically generates presentations, documents, reports, and project plans from meeting transcripts.
3. Integration and Workflow Automation
By connecting to systems such as Jira, Slack, Google Calendar, and Outlook, ZoomMate minimizes tool-switching and handoff gaps. It automates follow-up actions—task creation, event scheduling, customer communications—and links decisions made in conversations directly to execution across enterprise systems.
