8x8 Partners with KCOM to Serve 8,000 UK Enterprises via Carrier-Grade CX Platform
8x8 has partnered with KCOM to deliver unified communications and AI-powered contact center services over KCOM’s carrier-grade network infrastructure to roughly 8,000 UK enterprise customers including hospitals and emergency services. The tie-up expands KCOM’s portfolio with integrated end-to-end CX solutions and initiates joint go-to-market efforts across the UK.
1. Partnership Details
8x8 and KCOM have formed a strategic alliance combining KCOM’s carrier-grade infrastructure with the integrated 8x8 Platform for CX, which delivers voice, collaboration, contact center and AI-powered capabilities on a single cloud platform tailored for enterprise and public sector organizations.
2. Customer Reach and Infrastructure
KCOM supports approximately 8,000 enterprise customers across the public and private sectors, including critical national infrastructure such as hospitals and emergency services. Running on KCOM’s network, the solution offers customers greater control, performance and resilience by eliminating dependence on third-party carrier connectivity.
3. Market Expansion and Outlook
The launch marks the start of coordinated sales enablement and customer engagement across the UK market. Over the coming year, the partnership will expand KCOM’s contact center offerings and support a broader range of enterprise and public-sector use cases, including AI-powered customer engagement.