8x8 partners with Krisp to add AI voice noise cancellation to CX platform

8x8 entered a partnership with voice AI provider Krisp to integrate AI-powered noise cancellation, voice isolation, accent conversion, and multilingual voice features.

The integration targets the 8x8 Platform for CX, covering 8x8 Contact Center and 8x8 Work to improve voice clarity for agents and customers.

Real-time, bidirectional accent conversion and multilingual voice capabilities span 60+ languages, aimed at reducing communication barriers in distributed environments.

Clearer audio is expected to improve downstream interaction data quality for transcripts, summaries, sentiment analysis, quality scoring, and compliance reviews.

The capabilities are available to 8x8 Contact Center and 8x8 Work customers via the company’s technology partner ecosystem.