8x8 says Q1 FY27 usage-based revenue rises 63% as AI adoption jumps 121%

8x8 posted Q1 FY27 momentum metrics showing usage-based revenue up 63% year over year, spanning CPaaS, AI, digital channels, telecom.

AI-solution customer adoption rose 121% year over year, up 68% sequentially, covering AI Studio and Intelligent Customer Assistant.

Intelligent Customer Assistant interactions increased more than 88% year over year; Voice AI interactions climbed more than 106%.

Engage customer count expanded more than 247% year over year, up 33% quarter over quarter, signaling faster uptake among frontline use cases.

Communication API interactions grew 24% year over year, up over 18% sequentially; messaging rose more than 112% year over year, voice more than 151%.