8x8, Inc. reported third-quarter fiscal 2026 earnings of $0.12 per share, surpassing the Zacks Consensus Estimate of $0.09 and improving on $0.11 per share a year earlier. The company highlighted a focus on profitability and cash flow, with operating cash flow increasing by 15% sequentially. Management reiterated its full-year guidance for adjusted EBITDA growth in the mid-teens percentage range, emphasizing continued investment in product innovation while maintaining disciplined cost control.

In Q3, customer contracts for 8x8 Intelligent Customer Assistant solutions grew 70% year-over-year and 20% quarter-over-quarter. Total AI interactions on the platform climbed nearly 110% compared to the prior year, with voice AI interactions up 212%, representing 86% of all AI engagements. Communications API usage also surged, as messaging interactions jumped 269% year-over-year and 56% sequentially, while voice API interactions nearly tripled year-over-year and rose 39% from the prior quarter. These gains underscore 8x8’s expanding footprint in AI-driven customer experience across digital and voice channels.

During the quarter, 8x8 secured new contracts in verticals including tax advisory, veterinary care, healthcare, early education, utilities and professional services, reflecting the Platform for CX’s ability to address complex, industry-specific requirements. The company also launched eight major product enhancements—from a WCAG-compliant site map and large-scale virtual-event controls in 8x8 Work to Customer 360, which integrates interaction history and AI-driven sentiment analysis into agent workflows—and achieved ISO/IEC 27018 certification to strengthen data privacy. These developments position 8x8 to deepen existing relationships and accelerate cross-sell opportunities.