ACI research shows retailers prioritize richer payments data over cost savings in orchestration platforms
ACIW•Retailers prioritize richer payments data in orchestration platforms
ACI Worldwide research found 47% of retail payments professionals rank richer payments performance data as the top orchestration benefit.
Improved ability to retry declined transactions without customer friction ranked second at 44%, signaling focus on approval recovery.
Competitive routing to cut processing costs ranked lowest at 19%, despite 60% measuring optimization success mainly by processing cost.
Board-level visibility remains limited, with 25% calling payments optimization a top-tier strategic priority at board level.
Over the next 12 months, 61% plan external optimization support, 57% plan orchestration expansion, and 30% plan AI tools.
