Agora and FPT Launch AI Banking Platform Increasing Call Capacity by 58%
Agora and FPT formed a strategic partnership to expand real-time engagement and conversational AI across Southeast Asia’s banking sector. The joint solution integrates Agora’s Convo AI and ultra-low-latency communications with FPT’s enterprise AI, targeting deployment across 40+ banks to improve call capacity by 58% and enhance secure, multilingual interactions.
1. Strategic Partnership Formation
Agora and FPT announced a strategic alliance to accelerate AI adoption in Southeast Asia’s banking and financial services sector. The collaboration leverages Agora’s real-time engagement and conversational AI technologies with FPT’s regional integration expertise to deliver secure, intelligent customer interactions across voice, chat, and video channels.
2. Proven Enterprise Adoption
FPT’s AI solutions are deployed by over 40 banks and financial institutions globally. Notable examples include Sacombank’s Next-Generation AI Contact Center, which increased call handling capacity by 58% to 41,000 calls per day, and Vietcombank’s AI agents handling routine inquiries to free staff for complex tasks.
3. Platform Architecture and Compliance
The joint solution integrates Agora’s Conversational AI and ultra-low-latency Real-Time Communications with FPT’s enterprise AI ecosystem to support retail and corporate banking, payments, lending, and insurance use cases. Built on an enterprise-grade infrastructure, it ensures multilingual, secure, and compliant interactions that meet regional data protection and operational resilience standards.