Amazon Web Services introduced Amazon Connect Health, an AI-enabled solution designed to integrate with clinicians’ electronic health records to automate appointment scheduling, patient verification, clinical documentation, medical history compilation, and coding. The platform aims to reduce administrative workload for healthcare providers and expand AWS’s presence in the digital health market.

Amazon experienced a website outage beginning around 2:00 p.m. ET that generated approximately 22,000 user-reported incidents at its peak and declined to fewer than 650 reports by 8:16 p.m. ET. Service was fully restored within hours, highlighting the company’s capacity to resolve large-scale disruptions but underscoring risks to customer experience during peak shopping periods.