AT&T Tops JD Power 2026 Small Business Internet and Wireless Satisfaction
T•AT&T topped the JD Power 2026 U.S. Business Internet Satisfaction Study for small business internet service, after ranking #1 in small business wireless satisfaction in 2025. These honors underscore AT&T Business' converged connectivity edge with fiber and 5G backup plus 24/7 support, reinforcing its performance and reliability lead.
1. JD Power 2026 Internet Satisfaction
AT&T secured the highest score in the JD Power 2026 U.S. Business Internet Satisfaction Study, which surveyed 4,091 small business customers across performance, reliability, cost, billing and customer service factors. This follows the company’s #1 ranking in the 2025 U.S. Business Wireless Satisfaction Study.
2. Converged Connectivity Offerings
AT&T Business combines fiber internet with built-in 5G backup, delivering symmetrical upload and download speeds up to 5 GIG and 99.9% uptime, alongside 24/7 customer support. These integrated solutions aim to reduce downtime and simplify network management for small business operations.
3. Strategic Implications for AT&T
The dual top rankings enhance AT&T’s reputation in the small business segment, potentially driving higher customer acquisition and retention. Improved satisfaction metrics may support revenue growth, reinforce pricing power and bolster investor confidence in the company’s enterprise strategy.
