Bandwidth to Supply Voice, Messaging for Salesforce’s AI-Powered Contact Center
Bandwidth will supply voice and messaging infrastructure for Salesforce’s new AI-driven Agentforce Contact Center, leveraging its Communications Cloud and Maestro orchestration software across 65+ countries covering over 90% of global GDP. The collaboration cements Bandwidth’s role as foundational infrastructure for CRM-native, AI-powered customer engagement deployments.
1. Partnership Overview
Bandwidth has entered into a partnership to deliver voice and messaging infrastructure for Salesforce’s Agentforce Contact Center, a CRM-native platform that integrates AI-driven conversations with full customer-360 data.
2. Technical Integration
The company will use its owned-and-operated Communications Cloud and Maestro orchestration software to ensure low-latency, reliable voice services across 65+ countries and regions covering 90% of global GDP, supporting enterprises’ needs for robust AI-driven customer interactions.
3. Strategic Implications
This collaboration extends Bandwidth’s reach into next-generation CRM-native engagement platforms, reinforcing its position as foundational infrastructure provider and aligning with its existing support for leading CCaaS and UCaaS vendors.